If we miss the shipping window we promised, you choose: wait, or a full refund the same day you ask.
If your order has not shipped yet, you can cancel it for a full refund. Write to info@maisonlouvila.com with your order number.
Honey is a food product, so we cannot take back a jar once it has shipped. If a jar arrives broken, leaking or wrong, write to info@maisonlouvila.com within 7 days of delivery with a photo, and we will replace it or refund it in full, including shipping.
Refunds go back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.
Any question about an order: info@maisonlouvila.com. We answer within 48 business hours.
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